Office: 1503, Jazeera Tower, Khalidiyah, Abu Dhabi, UAE info@venusinternationalco.com
Offer Zone FAQs Contact

Return, Refund & Exchange Policy

At Venus International Trading, we are committed to maintaining transparency in all wholesale transactions. Please review our Return, Refund & Exchange Policy carefully before placing your order.

3.1 Final Sale Policy

All international wholesale orders are considered Final Sale.

Because our merchandise is sold at significant wholesale discounts and undergoes international shipping, Venus International Trading does not accept returns, refunds, or exchanges due to:

  • Buyer's remorse
  • Slow retail sales
  • Changing consumer trends
  • Unsold inventory

3.2 Defective or Damaged Goods Claims

Claims for factory defects, shortages, or incorrect items must be submitted within seven (7) calendar days from the date the shipment tracking or Bill of Lading shows the order as "Delivered".

Failure to report any discrepancy within this seven-day period constitutes full acceptance of the shipment.

3.3 Evidence and Inspection Requirements

To initiate a claim, buyers must email support@venusinternationalco.com with:

  • Original invoice or order number.
  • High-resolution photographs of the issue.
  • A short video clearly showing the alleged manufacturing defect or structural damage (broken zipper, failed stitching, hardware failure, etc.).
  • A clear photograph of the outer shipping carton and shipping label.

3.4 Approved Remedies

If Venus International Trading verifies a genuine manufacturing defect, we may, at our sole discretion, provide one of the following:

  • Credit note toward the buyer's next wholesale order.
  • Partial or full refund for the affected item(s).
  • Replacement items manufactured and shipped with the buyer's next wholesale order.

No products may be returned without an officially issued Return Merchandise Authorization (RMA) number.

Unauthorized returns will be refused and abandoned at the buyer's expense.

3.5 Return Shipping and Fees

If Venus International Trading specifically requests a physical return, the buyer is responsible for:

  • Prepaid return freight charges.
  • Export duties.
  • Customs brokerage fees.

If an exception is granted for returning non-defective merchandise, the return will be subject to:

  • 20% restocking fee.
  • Products must be unused.
  • Original packaging must be intact.
  • Items must be in resalable condition.

3.6 Climate Disclaimer

Venus International Trading shall not be held liable for leather degradation, mold, warping, fading, or other material deterioration caused by:

  • High humidity.
  • Extreme temperatures.
  • Improper storage during international transit.
  • Improper storage within the buyer's warehouse.